Frequently Asked Questions
Everything you need to know about your FIGS order.
What is the standard shipping time for my order?
Orders are typically processed within 24-48 hours. Standard shipping within the continental U.S. usually takes 3-7 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that items marked as Final Sale or personalized embroidery cannot be returned.
How do I care for my FIGS scrubs to ensure longevity?
To maintain the quality of our FIONx fabric, we recommend washing in cold water inside-out and tumble drying on low heat. Avoid bleach and ironing to preserve the technical properties of the yarn.
Do you offer group discounts for medical teams?
Yes, we offer specialized pricing for teams and organizations ordering in bulk. You can submit a request through our Teams page to receive a custom quote.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Afterpay for eligible orders.